PRO-aqua-PLANT Information


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About Us
Our Contact details:
PRO-aqua-PLANT
Email: sales@aquaticplants.eu.com

Making A Purchase About Us
Our Contact details:PRO-aqua-PLANT Email: sales@aquaticplants.eu.com
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket or Check Out" and you will be asked for a few details that we need to be able to satisfy the order.If you need to amend before checkout highlight the incorrect item and click the small remove box providedTHE MINIMUM ORDER VALUE MUST BE £2.50 BEFORE SHIPPING TO COVER CARD & BANKING CHARGES WE INCUR
We accept Credit / Debit card payment. VISA, VISA DEBIT, ELECTRON , AMERICAN EXPRESS , MASTERCARD, MAESTRO, SOLO & VISA DELTA
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Please if paying by Switch/Maestro note there are 2 options at checkout WITH ISSUE NUMBER& WITHOUT ISSUE NUMBER WHICH THEN ASKS YOU FOR THE VALID FROM DATE INSTEAD.
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Your credit card will debited before orders are sent. (Please note that if orders cannot be completed or out of stock, then we will only charge the relevant amount. Items missing will have to ordered again but you may wish to leave substitute instructions in the shipping notes). PRO-aqua-PLANT uses a highly encrypted secure server provided by actinic software limited but can accept no liability for card numbers obtained by computer hackers, software failures or server problems that cause rare accidental access to customer accounts by banking systems beyond our control. If you have any problems with money be taken from your card account, please contact us first and if we can no reason we may refer you to your card issuer or bank. Your bank will never give reasons for declinig a payment so please don't shoot the messenger if you receive a problem with card email as these things are out of our control. For added safety Card Numbers are deleted after viewing from secure server access & not held on our computers hard drives.
Shipping And Handling All Orders Subject To Stock Availabilty at time of order)Our minimum order before p&p is £2.50
***************************************************************************************************************************************POSTAGE ON ORDERS UNDER £10.00 IS £2.00 1ST CLASS UK ONLY AND FREEPOST OVER £10.00
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PLEASE TAKE CARE WITH POST CODES AND E-MAIL ADDRESSES ON CHECKOUT.THE SYSTEM CANNOT KEEP YOU UPDATED AS TO DAY OF ARRIVAL WITHOUT A VALID EMAIL ADDRESSSORRY NO MORE DELIVERIES OUTSIDE THE UKThere are just too many circumstances beyond our control when sending abroad and special insurance clauses now prevent us from doing so, sorry
***************************************************************************************************************************************No replacements can be issued if royal mail/return the item as not called for when it has not been possible to leave anywhere and a card p739 is left but nobody has been to the local delivery office to collect it. The same applies if the carrier driver cannot gain access to yourproperty due to locked gate security issues at a government building or guard dog etc.Please make sure that the CARD HOLDERS ADDRESS IS THE SAME AS THE ADDRESS THAT YOUR CARD STATMENTS ARE SENT AT CHECKOUT. Delivery address can differ. If you input the wrong details the payment may decline & this could delay you order while we try to contact you. Please take great care with Post codes and your e-mail address at the checkout as the automated replies and progress reports rely on a correct return pathway
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Please note we will not be held responsible for any loss or consequential damage resulting from mis-use of our products, because of their perishable and livestock nature plants can not be quaranteed beyond arrival in good condition, and problems with transit damage to be notified by e-mail within 48 hours of receipt. This will be rare since the nature of the mosses and hardy plants we now sell mean they will survive most postal delays at normal temperatures.
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#= ON SPECIAL OFFER
Delivery Schedule WE POST PLANTS 1ST CLASS ONCE A WEEK ON A WEDNESDAY Orders received before 8pm on a Tuesday are normally sent the same same week (adverse weather and other situations beyong our control excepted)All Cheques & PO PAYABLE TO PRO-aqua-PLANT PleasePLEASE NOTE ONCE AN ORDER HAS BEEN PLACED AND YOUR CARD DEBITED ANY CANCELLATION WITHIN 28 DAYS ON YOUR PART WILL ATTRACT A SMALL CANCELLATION FEE TO COVER BANK CARD COMMISION CHARGES AND COST OF POSTAGE IN SENDING YOUR SALES VOUCHERS TO YOU. THIS WILL BE 5% OF THE ORDER TOTAL OR A MIN OF £1.50 WHICHEVER THE GREATER.
Back Orders
Sorry no back orders.
Tax Charges
We are not registered for VATNO VAT is charged on any items and no input tax may be reclaimed on our invoices
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted for our exclusive viewing after the order part reaches our computer. They are not held in clear text on any web site or Server or hard drive details are deleted following payment processing here on our own terminal.YOUR PERSONAL DATA IS NEVER GIVEN TO 3RD PARTIES
Guarantee Sorry due to the nature of livestock any plant Guarantee limited to arrival in good condition.NO REPLACEMENTS CAN BE SENT IF ROYAL MAIL GIVE REASON FOR RETURN OR A POSTAL DELAY IS CAUSED DUE TO INCOMPLETE OR INACCURATE DELIVERY ADDRESS DETAILS BEING SUPPLIED.OR INDEED THE ITEM IS RETURNED 21 DAYS LATER MARKED NOT CALLED FOR AFTER A 739 CARD WAS LEFT.
Reaching Us If you need to reach us, please email us on sales@aquaticplants.eu.com,
Privacy Policy PRO-aqua-PLANT NEVER disclose any buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.If you do not complete the order within 3 hours the operation times out and all details will be automatically deletedby the system
Returns Policy AS SOME OF OUR PRODUCTS ARE OF A PERISHABLE LIVESTOCK NATURE WE DO NOT OPERATE ANY SORT OF ON APPROVAL SERVICESHORTAGES/ TRANSIT DAMAGE MUST BE NOTIFIED WITHIN 48 HOURS OF RECEIPTPLEASE DO NOT SEND ANYTHING BACK YOU ARE UNHAPPY WITH WITHOUT CONSULTING WITH US BY EMAIL FIRST,If items are received damaged or spoiled in the post please e-mail: sales@aquaticplants.eu.com, within 24hrs of receipt.Thank you
Remittance Terms THANK YOU FOR YOUR CUSTOM & YOUR SUPPORT FOR THE NEW BUSINESS. YOUR CARD DETAILS ARE NOT STORED AFTER PAYMENT IS TAKEN
Powered by Actinic Ecommerce Software Shopping Cart Solutions

All Material Copyright © 2010 PRO-aqua-PLANT

Shipping And Handling All Orders Subject To Stock Availabilty at time of order)
Our minimum order before p&p is £1.50
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PLEASE TAKE CARE WITH POST CODES AND E-MAIL ADDRESSES ON CHECKOUT.
THE SYSTEM CANNOT KEEP YOU UPDATED AS TO DAY OF ARRIVAL WITHOUT A VALID EMAIL ADDRESS
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CURRENT CARRIAGE CHARGES UK ONLY £2.00 PER ORDER 1ST CLASS MAIL
£3.95 FOR SOME LIVE INSECTS MARKED *** SENT BY SPECIAL DELIVERY
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No replacements can be issued if royal mail/return the item as not called for when it has not been possible to leave anywhere and a card p739 is left but nobody has been to the local delivery office to collect it. The same applies if the carrier driver cannot gain access to your
property due to locked gate security issues at a government building or guard dog etc.

Please make sure that the CARD HOLDERS ADDRESS IS THE SAME AS THE ADDRESS THAT YOUR CARD STATMENTS ARE SENT AT CHECKOUT. Delivery address can differ. If you input the wrong details the payment may decline & this could delay you order while we try to contact you. Please take great care with Post codes and your e-mail address at the checkout as the automated replies and progress reports rely on a correct return pathway.

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# SALE PRICES &/DISCOUNTS APPLY TO ORDERS MADE ON-LINE ONLY NOT POSTAL/PHONE SORRY
SORRY NO MORE DELIVERIES TO EU

Delivery Schedule We post Mondays & Wednesdays and orders received before 8pm on a Tuesday are normally sent same week
SORRY NO CHEQUES UNDER £8.00 IN VALUE sorry bank charges on business account All Cheques & PO PAYABLE TO PRO-aqua-PLANT Please

PLEASE NOTE ONCE AN ORDER HAS BEEN PLACED AND YOUR CARD DEBITED ANY CANCELLATION WITHIN 28 DAYS ON YOUR PART WILL ATTRACT A SMALL CANCELLATION FEE TO COVER BANK CARD COMMISION CHARGES AND COST OF POSTAGE IN SENDING YOUR SALES VOUCHERS TO YOU. THIS WILL BE 5% OF THE ORDER TOTAL OR A MIN OF £1.00 WHICHEVER THE GREATER. DEDUCTED FROM THE REFUND

Back Orders Sorry no back orders.

Tax Charges We are not registered for VAT
NO VAT is charged on any items and no input tax may be reclaimed on our invoices

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted for our exclusive viewing after the order part reaches our computer. They are not held in clear text on any web site or Server or hard drive details are deleted following payment processing here on our own terminal.
YOUR PERSONAL DATA IS NEVER GIVEN TO 3RD PARTIES

Guarantee Sorry due to the nature of livestock any plant quarantee limited to arrival in good condition.

Reaching Us If you need to reach us, please email us on sales@aquaticplants.eu.com,

Privacy Policy PRO-aqua-PLANT NEVER disclose any buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
If you do not complete the order within 3 hours the operation times out and all details will be automatically deleted
by the system

Returns Policy AS SOME OF OUR PRODUCTS ARE OF A PERISHABLE LIVESTOCK NATURE WE DO NOT OPERATE ANY SORT OF ON APPROVAL SERVICE
SHORTAGES/ TRANSIT DAMAGE MUST BE NOTIFIED WITHIN 48 HOURS OF RECEIPT

PLEASE DO NOT SEND ANYTHING BACK YOU ARE UNHAPPY WITH WITHOUT CONSULTING WITH US BY EMAIL FIRST,
If items are received damaged or spoiled in the post please e-mail: sales@aquaticplants.eu.com, within 24hrs of receipt.

Thank you

Remittance Terms THANK YOU FOR YOUR CUSTOM PLEASE NOTE YOUR CARD DETAILS WILL BE DESTROYED AFTER PAYMENT IS TAKEN AND NOT STORED ON ANY COMPUTER/PAPER MEDIA.